Shipping policy

Shipping Policy

Thank you for shopping with Eluvia.

We are committed to delivering your order as quickly and smoothly as possible.

SECTION 1 – ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays.

During busy periods, processing times may be slightly longer.

SECTION 2 – SHIPPING TIMES

Estimated delivery times vary depending on destination and shipping provider.

Typical delivery times range between 5–12 business days after dispatch.

Please note that delivery times are estimates and not guaranteed.

SECTION 3 – TRACKING

Once your order has shipped, you will receive tracking information by email when available.

Please allow some time for tracking updates to appear.

SECTION 4 – SHIPPING COSTS

Shipping costs, if applicable, will be shown at checkout before payment is completed.

Free shipping promotions may be offered from time to time.

SECTION 5 – DELAYS

We are not responsible for delays caused by customs, carriers, weather, high shipping volume, or events outside our control.

SECTION 6 – INCORRECT ADDRESS

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided, please contact us immediately at support@eluviawellness.com

We cannot guarantee changes after an order has been processed.

SECTION 7 – LOST OR DAMAGED PACKAGES

If your order arrives damaged or appears lost in transit, please contact us at support@eluviawellness.com so we can assist you.

SECTION 8 – CONTACT

For any shipping-related questions, contact:

Country/Region