Refund policy

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase may be required.

To start a return, please contact us at support@eluviawellness.com. Return requests must be approved before items are sent back.

If your return is accepted, we will provide instructions for the next steps. Items returned without contacting us first may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, used sleep masks or personal-use wellness products may not be eligible for return unless defective.

Sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive a replacement is to request a return (if eligible) and place a new order.

European Union Customers

If your order is delivered to a country in the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer laws. The item must be unused and in original condition.

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since approval, please contact support@eluviawellness.com.