Frequently Asked Questions

When will my order arrive?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 7–15 business days.

Do you offer free shipping?

Yes. We offer free shipping on eligible orders.

What if I’m not satisfied with my order?

We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us and we’ll help make it right.

How can I contact Eluvia?

You can reach our support team anytime at:

support@eluviawellness.com

We aim to respond within 24–48 business hours.

Is checkout secure?

Yes. All payments are processed through secure encrypted checkout systems.

Where do you ship?

We currently ship to many international locations. Shipping availability may vary depending on region.

Can I track my order?

Yes. If tracking is available for your shipment, you’ll receive tracking details after your order is processed.

Is the Eluvia Weighted Eye Mask machine washable?

We recommend spot cleaning or following the care instructions included with your product.